We do for a new Experience Economy


Research

Our research methods aim to build an empathetic understanding of what your users actually care.

Service Journey Mapping
Service Safari
Sprint Ethnography
Contextual Interviews
Trend Reports
Data visualization

Co-Creation

We design sessions that facilitate the generation and evaluation of ideas that ignite innovation.

Idea Boosting
Value Proposition Design
Gamestorming
SWAP Method
Business Model Generation

Storytelling

Service Design Thinking

We design in detail every touchpoint where your business’ actors interact with your brand, providing a memorable experience.

UX/CX Journey
Service Experience Blueprint
Personas / Extreme Users
Design Sprints
Minimum Valuable Service (MVS)

Strategic Visual Storytelling

We will visually tell your brand’s strategy to you, your employees and your customers through the most pertinent media and the right words for each.

Customer Experience Strategy
Design Scenarios
Storyboards
Implementation Roadmap
Priority Backlog

Prototyping & Testing

Early Prototyping can lead to disruptive transformations for your business. We facilitate new frameworks, A\B testing and agile methodologies.

UX Wireframing & Testing
Service Prototypes
Desktop Walkthrough
Service Staging
Service Roleplay

Training & Playshops

We help organisations develop their In House Creativity and innovation capabilities through strategic support, training and coaching.



Entrepreneurship (from idea to business)
Customer Discover & Validation
SD Sprints (Certification Bootcamp)
Google Sprints
Iterative Prototyping

In-House Trainings & Co-creative Sessions

Every matters!


Choose Your Crash Cource

Service Design

Train your team with cutting edge SD methodologies and techniques. Gain a comprehensive , empathetic understanding of your customer needs

Make your service experience Empathetic & Desirable

1 Day (8 hours) Corporate Bootcamp

1 to 4 Hours In-house Workshops

Schedule your next cource!

Design Thinking

Develop environments, tools, and processes that will help your employees ignite their creativity and deliver a superior service .

Ignite your In-house creative force

1/2 Day (4 hours) Corporate Bootcamp
1 to 4 Hours In~House Workshops

Start the change!

How we work

1 Empathise: Our research help organisations to consider how best to communicate with the users of the service. Our Human-centered approach is based on Qualitative Research to fully understand user behaviour and the context in which we are designing for. We ask the right question to deliver the right solutions.


2 Co-creation: Together with you, we co-create and design concepts and narratives for services that will turn into memorable experiences for your customers. We find innovative ways to deliver value through all the organisation, always having in our mind the humans interacting with your service.


3 Strategy: We create Strategic Plots And Reframing Experiences for your company. SPARX is an strategic journey and a blueprint for your product/service. A bridge between your brand, your customers and your employees. We provide you a toolbox so you can practice what you learned in this process on future projects, where we would love to join you.


4 Prototype & Testing: We create Strategic Plots And Reframing Experiences for your company. SPARX is an strategic journey and a blueprint for your product/service. A bridge between your brand, your customers and your employees. We provide you a toolbox so you can practice what you learned in this process on future projects, where we would love to join you.